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Show Notes
"There is a huge shift in thinking from being customer success to being people success. Because if you look after your individual people as well as the people in your customers, whether that's B2B or B2C, then you are going to be the most successful and impactful that you can." Kellie Lucas
Kellie Lucas discusses the importance of a people-first approach to business. We talk about balancing extreme capitalism with a more supportive approach to work, the impact of purpose and culture on individuals and organisations, and the need for personal and social responsibility in the workplace. Kellie emphasises the value of listening to others, being open and flexible, and finding what motivates individuals. We also discuss the ripple effect of conscious choices and little impacts, which can grow exponentially into a big impact. Kellie encourages better business practices for global good including a balance between technological innovation and maintaining a human element in business.
Connect with Kellie:
LinkedIn profile: Kellie Lucas
LinkedIn business pages: The Customer Success Pioneer and Inspiring Future Leaders
Resources Mentioned:
Book: The Customer Success Pioneer by Kelly Lucas
Podcast: Inspiring Future Leaders Podcast