Driving Business Impact Through L&D Metrics with Karen Massey of AWP Safety
AI, agility and business alignment are reshaping the role of L&D. Karen Massey, Senior Director of Training and Qualification of AWP Safety, joins us to discuss how L&D teams can create measurable business impact. She shares how organizations are ...
Learning Leader Spotlight: Interviews with corporate L&D leaders · Leigh Anne Lankford
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Show Notes
AI, agility and business alignment are reshaping the role of L&D.
Karen Massey, Senior Director of Training and Qualification of AWP Safety, joins us to discuss how L&D teams can create measurable business impact. She shares how organizations are embedding AI tools into everyday workflows, why L&D must operate as a strategic partner, and how leaders can use data and metrics to connect learning initiatives to real performance outcomes.
Key Takeaways:
00:00 Introduction.
02:40 L&D is shifting toward proving business value through metrics that connect learning to performance outcomes.
03:30 AI is acting as a performance accelerator, helping employees upskill faster and become more productive.
04:15 Changing performance through learning requires a holistic organizational approach aligned with business goals.
05:30 L&D teams are moving from order takers to strategic partners who diagnose business needs before recommending solutions.
07:00 Organizations are embedding AI tools like Copilot to help employees access information and insights directly.
08:10 L&D must help employees learn how to use AI tools effectively rather than simply deploying the technology.
18:05 Agility and resilience are essential skills for talent development professionals in a rapidly changing environment.
20:10 Resistance to change often comes from habits of thinking and behavior that leaders must first recognize.
25:05 L&D leaders should proactively connect learning initiatives to performance metrics before executives ask for proof of value.
Resources Mentioned:
https://www.linkedin.com/in/masseykaren/
https://www.linkedin.com/company/awpsafety/
https://www.microsoft.com/en-us/microsoft-365/copilot
Bend, Don’t Break: A Modern Guide to Thriving in Times of Change
https://www.amazon.com/dp/B0FXLSS93G
Association for Talent Development (ATD)
https://www.td.org
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