Building Agile L&D Teams That Keep Pace With Constant Change with Adam Bocken of Margaritaville
On this episode, Adam Bocken, Vice President of Training and Development of Margaritaville, shares how L&D teams can adapt as learning expectations shift toward speed, accessibility and continuous development. Drawing on nearly two decades with the...
Learning Leader Spotlight: Interviews with corporate L&D leaders · Leigh Anne Lankford
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Show Notes
On this episode, Adam Bocken, Vice President of Training and Development of Margaritaville, shares how L&D teams can adapt as learning expectations shift toward speed, accessibility and continuous development. Drawing on nearly two decades with the brand, Adam discusses delivering a consistent guest and team member experience across a global hospitality organization while navigating rapid changes in technology, AI and course creation.
Key Takeaways:
00:00 Introduction.
01:54 Training contributes to consistent experiences.
03:48 Many careers in L&D begin through hands-on training opportunities.
07:01 Learning content creation has shifted significantly over time.
09:25 Access to on-demand learning expands how and when people learn.
10:32 AI is changing how work gets done rather than eliminating roles.
11:44 Careful judgment is required when using AI-generated information.
17:24 Adaptability supports growth in fast-changing environments.
28:12 Training is most effective when treated as an ongoing process.
Resources Mentioned:
https://www.linkedin.com/in/abocken/
Margaritaville | LinkedIn
https://www.linkedin.com/company/margaritaville/
Margaritaville | Website
https://www.margaritaville.com/
https://hbr.org
The Predictive Index | Website
https://www.predictiveindex.com/
https://www.shrm.org
“Good to Great” by Jim Collins
https://www.amazon.com/Good-Great-Some-Companies-Others/dp/0066620996
“Unreasonable Hospitality” by Will Guidara
https://www.amazon.com/Unreasonable-Hospitality-Remarkable-Giving-People/dp/0593418573
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