Guest-Obsessed and Future-Ready: How Chipotle Innovates to Grow
CEO Scott Boatwright on AI-driven efficiency, brand expansion, and the challenges of leading a 130,000-strong workforce as economic pressures mount.
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Show Notes
Chipotle is more than just burritos and bowls—it’s a $4 billion digital business with ambitious plans for international expansion. In this episode of Leadership Next, cohosts Diane Brady and Kristin Stoller sit down with Chipotle CEO Scott Boatwright to discuss the brand’s strategy for sustainable growth, the role of AI in streamlining operations, and how external factors like immigration and economic uncertainty shape the fast-casual industry. Boatwright shares his journey from flipping burgers at McDonald’s to leading one of the most recognized food brands, opens up about his friendship with former CEO Brian Niccol, and explains why Chipotle is holding off on breakfast—at least for now.