Claims Change, Empathy Remains
During the 2025 Insurance Leadership Forum, Paul…
Leader's Edge · A Council Platform - 868329
December 3, 202511m 36s
Audio is streamed directly from the publisher (feeds.soundcloud.com) as published in their RSS feed. Play Podcasts does not host this file. Rights-holders can request removal through the copyright & takedown page.
Show Notes
During the 2025 Insurance Leadership Forum, Paul Kottler, president of U.S. Loss Adjusting for Crawford, discusses how claims adjusting has changed in recent years given the changing weather environment, and whether policyholder needs have changed as well.
He also explains how advanced technology is being used in claims handling and what success looks like in this environment.