HOW Should YOU Manage Getting SHOUTED AT as a Project Manager
Konshuhs Agility-Project Manager Coach & Agile Coach, Trainer, Mentor & Author · Edward Coke, Jr, MSPM,PMP, CAPM, CSM, Agile Coach
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Show Notes
Strategies for Managing Conflict as a Project Manager
Ever felt overwhelmed when shouted at as a project manager? In this episode, discover effective strategies to transform explosive situations into opportunities for building trust and respect with your team. Learn how to stay calm, maintain professionalism, and navigate difficult conversations with ease. Host E.D. shares personal experiences and actionable insights developed over a decade in project management. Gain valuable tips, from controlling your emotions to proposing immediate solutions, to thrive in challenging moments and enhance your leadership skills.
00:00 Introduction: Handling Explosive Situations
01:00 Personal Story: Facing a Challenging Stakeholder
03:15 Strategy 1: Staying Calm and Controlling Emotions
04:58 Strategy 2: Taking It Personal Until It's Not
08:01 Strategy 3: Pausing Before Responding
09:49 Strategy 4: Separating Facts from Emotions
10:56 Strategy 5: Remaining Professional at All Times
13:48 Strategy 6: Discussing Issues Privately
16:06 Strategy 7: Listening Actively
17:02 Strategy 8: Proposing Immediate Solutions
17:45 Bonus Tips: Setting Boundaries and Documentation
19:23 Conclusion: Transformational Thoughts