Your Customer's Relational Baggage
Keys To The Shop : Equipping Coffee Shop Leaders · www.keystotheshop.com
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Show Notes
Customers impression of your business is going to be filtered through the lens of their past experiences in coffee. Unfortunately that is too often a bad thing and the memory of bad experiences far outlasts the memory of a good one.
Today we chat about the important role we play in delivering positive experiences to re-write the script for our customers and their default view of coffee and service work in general.
For consulting and training contact : [email protected]
Or visit: www.keystotheshop.com/consulting
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