You Can't Automate Quality
Keys To The Shop : Equipping Coffee Shop Leaders · www.keystotheshop.com
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Show Notes
It seems like we as an industry want two conflicting things. On the one hand we want baristas to create excellent drinks and to come to work with the mentality that they will not just be on autopilot and phone it in. On the other hand, we have a tendency to believe that the right configuration of recipes and equipment will solve the problem.
Today on Shift Break we will be discussing why machines and recipes cannot replace people in providing the kind of quality we seek, and how, ultimately, we need to take ownership over creating the environments where quality can achieved.
Related episodes:
296: Holistic Barista Training w/ David Castillo of Go Get Em Tiger , Los Angeles
248 : The 5 Elements of Resourcing your Team
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