SHIFT BREAK: Feedback is Not a Lecture
Keys To The Shop : Equipping Coffee Shop Leaders · www.keystotheshop.com
Audio is streamed directly from the publisher (traffic.libsyn.com) as published in their RSS feed. Play Podcasts does not host this file. Rights-holders can request removal through the copyright & takedown page.
Show Notes
Too many times we confuse giving feedback with lecturing our staff which easily shuts down the person we were intending to communicate with. Feedback is critical to your culture but, As past guest and friend of the show,Tom Henschel has said, "Feedback is not a lecture, it is a conversation.
Today on Shift Break we will be breaking down this statement, what it means, and how to apply it in your cafe.
If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email [email protected] of book a free call now:
https://calendly.com/chrisdeferio/30min
Listen to related episodes:
- Reasonable Expectations
- Proactivity in the Owner - Manager Relationship
- Blood Sucking Bosses!
- Things the Owner Can't do for You
- 427 : Encore Episode: What you MUST Know About Employee Culture w/ Stan Slap
- 366: A Conversation w/ Chris Baca of Cat and Cloud Coffee
- 291 : What to do if Your Baristas Wont Listen to You
- 067 : 6 Truths About Power : The Responsible Approach to Power Dynamics in the Cafe
Everything you need for back of the house operations https://rattleware.qualitybystainless.com/
The best and most revered espresso machines on the planet: www.lamarzoccousa.com