Familiar Apathy
Keys To The Shop : Equipping Coffee Shop Leaders · www.keystotheshop.com
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Show Notes
When a customer comes into our bar they expect that they will be taken care of and the best cafes strive to get the details of the guests visit right. Over time though, there is a migration away from the details. The customer begins to be familiar and with that familiarity there is a falling off of the vigilance and attention to detail that was what made them a customer in the first place.
Today we chat about this phenomenon and how we can re center our service to our best customers so they continue to feel cared for.
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