Exceptions to the Rule : Toxic Traditions
Keys To The Shop : Equipping Coffee Shop Leaders · www.keystotheshop.com
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Show Notes
Huge problems come up for staff and customers when we are not on top of the may unique situations that spring up on the bar. In spite of trying to be preemptive and plan for all possible scenarios you will have baristas who make drinks differently, customers who are not charged for things they should be charged for, and many other types of exceptions that will be made on the bar without your knowledge. Customers end up frustrated at inconsistency and baristas end up confused.
Today we are chatting about actions you can take to manage these exceptions now before they develop into toxic traditions later.
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