Empathetic Systems
Keys To The Shop : Equipping Coffee Shop Leaders · www.keystotheshop.com
March 7, 20197m 55s
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Show Notes
It is often the case that we create systems in the cafe and then lose connection with the real impact those systems have in the lives of the staff and customers. Today we talk about the need for empathy in developing systems that serve the shop as well as those caring for the shop.