Curse of the Favorite Barista?
Keys To The Shop : Equipping Coffee Shop Leaders · www.keystotheshop.com
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Show Notes
Every shop has that one barista that seems to attract more attention the the rest. The comment is made by customers often about this person that they are my "favorite" barista. The question is, is this a good thing or a bad thing? Well as with any situation involving people-it depends.
Today we are going to be discussing how we should approach and react to the issue of the "favorite barista" in a way that creates an improved experience for staff and customers alike.
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