Are YOU Using Your Manual?
Keys To The Shop : Equipping Coffee Shop Leaders · www.keystotheshop.com
Audio is streamed directly from the publisher (traffic.libsyn.com) as published in their RSS feed. Play Podcasts does not host this file. Rights-holders can request removal through the copyright & takedown page.
Show Notes
I hear it all the time, "My baristas just don't use the manual!" Of course it is frustrating to work into a document and resource only to have people forget or disregard it. Before you get too bent out of shape, you may want to ask yourself, do YOU use your manual? What about your managers?
Today on Shift Break we are going to be talking about why you and your manager team need to integrate and adopt the regular usage of your manuals, guides, and docs if you want your staff to do the same.
Related episodes:
- Your Employee Handbook is Worthless
- 329 : How to Teach Company Values to Your Staff
- Bridging the Values-Actions Gap
Visit our Sponsors!!!
The best espresso machines in the world!
Custom branded mobile apps for your shop!