277: Encore Episode: How to respond to Negative Feedback
Keys To The Shop : Equipping Coffee Shop Leaders · www.keystotheshop.com
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Show Notes
How we respond to negative feedback will have a big impact on how our business grows. The trouble is that we tend to not take kindly to negative feedback and respond with either dismissiveness, avoidance, or defensiveness. We leave a lot of value on the table when we don't embrace critique and use it to our advantage.
Today we are re-airing an episode from 2 years ago that takes you through my 5 step process for responding and reacting to negative feedback in a way that opens up lines of communication, builds good will, and actually strengthens your business in the process.
Let's dig in!
We cover:
- Why we get defensive
- The value of our staff and customers
- Deciding your response ahead of time
- Humility and self-reflection
- Refining the feedback
- Filling in missing info
- Responding with generosity
Recommended episodes:
- Building a Feedback Culture
- Coffee Compass Article: The Wrath of the One Star Review
- Shift Break: Stop Lying
- Shift Break: Creating a Feedback Culture
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