Katie's Leadership Lounge

What are the factors you use to define success? This week we’ll look at what getting clear on success can give you and your team. It’s also a chance to look broader, wider and deeper at the factors that make up success. Plus a question that will reframe how you think about success. Defining success as an organisation and a team.Why your personal definition of success matters. The clarity you get when you define success.Success isn’t pie, there is enough for us all. Celebrating and sharing the joy of the success of others. Links and Resources 5 qualiies of high-impact healthcare leadersAcumen Academy Course Catalogue Jim Collins and Good to Great Have you found your hedgehog? Video from Jim CollinsLet me know what you think of the podcast here - don’t forget to follow and rate wherever you listen Sign up for the No Jedi email here Let’s connect on Linkedin Or if Facebook is more you, join me in the Healthcare Leadership Hub

There is SO much going on. The demands are increasing, expectations keep growing and the prize of being busy can be appealing. The thing is that isn’t sustainable, nor will it enable you to do your best work - and right now - your best is needed. At times of great change, and uncertainty there is potential and possibility and being at your best matters. This week we explore why this matters and the difference it can make when you do.  There are also a few practical and pragmatic ways to find that space to pause. Links and Resources5 qualities of high-impact healthcare leadersHelp me I’m overwhelmedHungry, angry, late or tired?Are you in need of an opposite world?  The power of reflection My mindfulness starting pointLet me know what you think of the podcast here - don’t forget to follow and rate wherever you listen Let’s connect on Linkedin Or if Facebook is more you, join me in the Healthcare Leadership Hub

Tentatively contributing my ideas to the very public conversation about healthcare. What I think are two of the elephants that we need to talk about. Why the political nature of healthcare isn't helping us do what we need to do and why the strong voice of the medical profession needs to be part of the conversation. We wrap up thinking about the cards you’ve been dealt and what the landscape looks like for you - what do you do and where can you focus to make a difference. Equally conscious that this is winter in Aotearoa and all that comes with that, high demand, high occupancy, sickness and in an environment where you can’t spend and need to save money and deliver results! So what’s one thing, to think about, to take a small step? It’s the small steps every day that are going to bring about the change we want. Highlight IdeasHow are you moving between the balcony and the dance floor?What are your relationship-building skills like? Are you clear about what game you are playing? Are you getting out of the way so people can do their job? How do you know if you have a physiologically safe space?Who is your first team? How are you finding and sharing the bright spots? Links and Resources 5 qualities of high-impact healthcare leadersSimon Sinek’s The Infinite Game Your 1st team Showing up and finding the bright spots. Let me know what you think of the podcast here - don’t forget to follow and rate on wherever you listen

I got caught up in an incredible documentary this weekend, and while I loved it and learnt a lot and was super impressed one thing stood out. It was painful to watch when feedback and messaging being delivered were neither clear or direct. They did care personally and this is one aspect of the Radical Candor model - the other part is to challenge directly. What was happening in the show reminded me of the feedback sandwich - a tool - that admittedly 30 years ago was being taught and used as a way to give feedback. This episode leans heavily on the work of Kim Scott and the team at Radical Candor. Links to the places I’ve specifically quoted from and used to build this episode are all below. So we cover:-The 6 reasons why the feedback sandwich doesn’t work. What to do instead and what this can look like in practice.Share the value of sitting with the discomfort of critical feedback. Why appreciative feedback is part of this equation.  Links and Resources Radical Candor The feedback sandwich How to get and give feedback at work When was the last time anyone said thank you to you? America’s Sweethearts on Netflix5 qualities of high-impact healthcare leaders

If you’re tackling a big thing - make your plan.It seems logical to work out the time things might take and then schedule them, but it can be a skipped step. When you’re overwhelmed with the sheer amount of things on the list it can help sort the wood for the trees and get an idea of when you might be able to complete the work. Set yourself up wellIf you are doing some focused work, or even just getting through the day - what is going to help you be successful and flow well? What information can you build on? What data or resources do you need to have to enable your work to flow? The environment you best work in, the snacks that will help, the coffee?Who can you connect withCo-working spaces have been a great place for accountability and support for me. Do you feel alone in your leadership role? What does the concept look like for you - a peer in a similar role, facing similar challenges? Where can you connect and chat, help and be helped? What can help hold you to account for projects and pieces of work you have decided are a priority? Notice your energy, what are you feeling highly energised, when less so? Where can you adapt your flow of work to help match that energy? Finally, speak to yourself like a good friend. You’ve got this, look how much you have achieved, keep going, you’re making great progress. You’re exactly where you are meant to be Links and Resources Subscribe for weekly ideas and inspiration Getting it done sheets Help me I’m overwhelmedManage your energy not your time  Eat the frog 

Having a space and time for play is one of the things that supports a healthy mind. I enjoyed the play and had a great time building the Lego gift. I couldn’t help but notice 3 aspects that make it a joyful experience.The instructions are broken down into small achievable chunks. Never overwhelming, though with a little challenge and stretch from time to time. Breaking things up and taking the first step - brilliant wisdom. Practice making progress. Starting slowly with some of the more detailed pieces, I noticed I got quicker, then more confident, then almost efficient. Learning and evolving how we do things, is natural. And if you are new in a role or to leadership, it’s OK that things feel hard or slow. You’ve got this, you will get better, and you will feel more confident. Practice makes progress.  Lego always has enough pieces. I trust they will be there, and that there is even a little buffer in the system with some space pieces. This was harder. Right now it can feel like there isn’t enough in the system to do what you want or need to do. Time, money and people are all in demand. The processes and systems are clogged up, so it feels even harder. Listen I try to pull out what is in your control and what potential things you could even play with. Links and Resources Subscribe for weekly ideas and inspiration The Healthy Mind PlatterTrust Hope Grit What question or conundrum would you like me to explore in The Leadership Lounge? 

If the fires keep coming and it’s beginning to get you down, this episode is for you. Prompted by an actual statement from a regular listener, I took to learning how fires are prevented and some of the tactics of those who fight fires in the wild. I took that and coupled it with some ideas out there on how you can move slightly into the realm of preventing fires rather than fighting them. As with all things, you are looking for a 1% shift. If your day is 90% fire fighting, don’t expect to jump to 0% immediately. Yes, make a goal (which might not be 0) but also what would 80% or 85% look like and what will it take to get it to that? Prevention is always harder, slower and less sticky. There is less heroism and excitement. It’s more planning and organising. It’s investment rather than splurging. If they aren’t your strengths - who can help you, what can you leverage? Links and Resources Subscribe for weekly ideas and inspiration 4 Reasons You’re Always Putting Out Fires at Work | The MuseStop Fighting FiresPreventing Burnout: How to Tackle Fire Fighting in the WorkplaceAlways Putting Out Fires at Work? Here’s a Checklist to Keep You Calm7 Ways To "Put Out Fires" Like Firefighters - CalendarPlus I take requests….what’s the thing that you want to hear about on the podcast? 

What do you do when faced with challenges, unexpected barriers and things just not working? This week we're discussing the tension of getting things done, asking for help and solving problems and how they are seemingly linked together with writing a roster. Links and resources Subscribe for the weekly inbox bright spot Three myths that stop people asking for help Help I need somebody Daria Williamson - Working in your Zone of Genius

Bonus in this episode – tops tips for handling mistakes or problems.LinksSubscribe to the email to hear about Opposite WorldWhat is your gap planThe healthy mind platterHelp me I’m overwhelmedTuhi Stationary - my amazing planner with a daily energy check-in

The first step to managing up is working out what it means for you. There are a lot of different perspectives when you start to look around.This episode explores some key ideas for the leader in healthcare when they are looking at their relationship with their boss. From communication to listening, to how to get the best from each other along with what managing up isn’t - and why that is crucial in healthcare. Ending with the most magical advice I was given that shifts the perspective and makes the next steps you need to take obvious. Links and ResourcesDownload the Qualities of High Impact Leaders and sign up for the weekly email.Book a call with me to talk about what it’s like being a leader in healthcare right now. HBR Managing upManaging up without sucking upGuide to managing up: What it means and why it’s important | Culture AmpA Tactical Guide to Managing Up: 30 Tips from the Smartest People We KnowManaging Up: What is It and Why Do It? | Human Resources

Summary When challenged with a team spread across a country or across 24/7 shifts what can you do to build and maintain trust in you and each other? Reviewing two specific resources we’ll explore the ways suggested for remote teams and think about them specifically from a healthcare perspective. These ideas work just as well when your team is located together - so this episode is a win-win for everyone.Links and ResourcesBuilding trust and accountability in remote work environmentsSimon Sinek on Trust video Sign up for the weekly email to get more ideas, tips and tools on trust hereDownload the Qualities of High Impact Leaders and sign up for the email at the same timeBook a call with me to talk about how The Emotional Culture Deck could help your team.

Swamped with deadlines, expectations, endless tasks and new priorities every week it can feel pointless to stop and celebrate - after all, there is so much more to be done. This week we’re chatting about the difference a pause to celebrate can make for you and your team. It’s an episode to remind you of hope, and the impact that celebrating your wins, however small can make. It’s also a chance for me to shout out to the people who helped me reach this milestone. Links and ResourcesDon’t miss the weekly email sign-up here. Freshly updated Getting-it-done worksheetsWhat are the qualities of high-impact leaders? Three good things 

Links and ResourcesPink Shirt Day NZYour first steps when someone says “I’m being bullied”Bullying in the New Zealand medical workforce. ASMS 2017Health Consequences of Bullying in the Healthcare WorkforceBullying Free New Zealand1737 – Need to talkMental Health First Aid Training

Developing a Growth MindsetAre you longing to see beyond the immediate challenges and firefighting? Does it feel like an uphill struggle with no clear way of making progress beyond the day-to-day?That’s OK. You haven’t worked that out yet.There is magic in that word ‘yet’.The power of the word ‘yet’ is a key part of having a Growth Mindset. Inspired by the groundbreaking work of psychologist Carol Dweck, and introduced in her book Mindset. In this podcast we explore what a growth mindset is, why it matters for a leader in healthcare and ways you can develop a growth mindset.Links and ResourcesSubscribe for weekly ideas and inspirationMindset the bookCarol Dwecks TED talk  Five Qualities of high-impact Healthcare Leaders

Want to know more about the miracle question sign up for the No Jedi email here. Switch webpage, resources and more.The knee, the bike and the ever-growing TED talk. How I created a habit with a 2-minute rule. What having a growth mindset actually means. Showing up and finding a bright spot. 5 qualities of high-impact healthcare leaders.

Show notes:Get the weekly No Jedi email hereWhen there is a lot to do, multitasking isn’t going to help.More tips for working through overwhelm. This is the book I’ve been reading this week. Attention, distractions, the fallacy of multitasking and ways to limit those distractions. Where can you change the narrative, where are the bright spots?

This week’s show notes: Square Squad Build your Advisory BoardMentorloop - why you need a personal advisory board 7 people you need on your advisory board Gratitude Resources: Gratitude Practice guide - your quick start for moments of daily gratitude. Gratitude Workbook - explore ways to deepen or build your practice of gratitude.

Get your gratitude workbook hereCheck out Acumen Academy and Scott Sonenshein on ResourcefulnessFind out more about the Grateful in April campaign Sign up for the ‘No Jedi’ email here

Being clear and confident in your values as a healthcare leader is key to knowing if you should grit or quit. Find your 2 core values with this workbook. Angela Duckwork | TED talk Susan David | When to grit and when to quit Carol Dweck | Growth Mindset TED talkSimon Sinek | The Infinite Game

Welcome to the first episode of Katie's Leadership Lounge. A long time coming, this is done over perfect and explores the breadth and width of leadership. The lounge is a place to pause, think, reflect and boost your healthcare leadership.Subscribe to the No Jedi Email here References: Wayfinding Leadership Nine Lies About Work Brene Brown Dare to LeadSimon Sinek Leaders Eat Last