1093 - Dealing with Difficult People
02:10 - Everyone has encountered difficult people at work and in life, so this podcast topic is something relatable.04:50 - Books have helped Lloyd learn communication techniques like active listening for handling difficult people.06:30 - The dominating,
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Show Notes
02:10 - Everyone has encountered difficult people at work and in life, so this podcast topic is something relatable.
04:50 - Books have helped Lloyd learn communication techniques like active listening for handling difficult people.
06:30 - The dominating, confrontational boss is a classic example of the “Tank” personality.
10:40 - The “Sniper” throws out snide remarks but avoids direct confrontation.
12:16 - Drawing out feedback from a "Nothing Person" can be quite a challenge.
16:08 - The obstruction and negativity of a "No Person" can be overcome by involving them in solutions from the outset.
20:23 - How do you coach a "Whiner" to move beyond constant complaints and start contributing actionable solutions?
27:32 - A "Yes Person," overcommits but fails to deliver, and must be coached toward honesty and reliability.
29:48 - Is it possible to train out challenging behavior like over-agreement and avoidance in some types of difficult people?