1013 - Turning Operational Crisis into Opportunity: Crisis Management Tips
02:02 - When does a major incident become an operational crisis? Lloyd defines the term.03:31 - Cybersecurity is a very real concern, particularly in Australia.04:33 - A major category of operational crises is those that impact your public image.
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Show Notes
02:02 - When does a major incident become an operational crisis? Lloyd defines the term.
03:31 - Cybersecurity is a very real concern, particularly in Australia.
04:33 - A major category of operational crises is those that impact your public image.
07:33 - This is where a DOO has real value in crisis management for business.
11:48 - Lloyd pinpoints three ways a director of operations can address a crisis.
15:05 - When a crisis happens, how do you coordinate a response?
19:00 - One of the great opportunities in a crisis is the lessons the post incident report teaches.
24:36 - A crisis prevention plan consists of five elements…
25:17 - What classifies as a crisis?
28:19 - Crisis aversion includes being aware of possible risks and how likely they are to impact your business.
29:54 - Do you have a recovery plan in place?
30:46 - Training ensures your team knows what to do when they’re needed in a workplace crisis.
32:47 - With the right strategies for crisis management, a business can go from continually putting out fires to operating smoothly.