The Customer Experience with Joey Coleman
Joey was born in Iowa on a farm with 6 brothers and sisters. He’s been to law school, worked for the Secret Service, the CIA and spoken at NASA. He was a criminal defense lawyer and worked for the Clinton Administration. This is only a sample of the many things that have occupied his time over the years. He’s also the best-selling author of Never Lose A Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days and an accomplished traveling speaker. He talks with us about the difference between customer service and customer experience, how his system applies to multifamily and what he’s reading. joeycoleman.com The Rundown Design Symphony Backgrounds Family Law School Federal Government work Ad agency Customer experience Chick Fil’A Disneyland Tesla Learning through Observation The Customer Journey The 8 Phases Customer Retention Property Management Customer Service vs Customer Experience Touch Points Amenities The Bar Is On The Ground Gifting Coming From A Place of Gratitude Blue Ocean Human Nature 5 Minute Journal Atomic Habits Systems, Not Goals Never Lose A Customer Again Moving The Bar Subscribe to our Youtube Channel for lots of great content! Get tickets to our next Multifamily Mastery Event in Orlando!
Jake & Gino: Real Estate Investing & Multifamily · Jake and Gino
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Show Notes
Joey was born in Iowa on a farm with 6 brothers and sisters. He’s been to law school, worked for the Secret Service, the CIA and spoken at NASA. He was a criminal defense lawyer and worked for the Clinton Administration. This is only a sample of the many things that have occupied his time over the years. He’s also the best-selling author of Never Lose A Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days and an accomplished traveling speaker.
He talks with us about the difference between customer service and customer experience, how his system applies to multifamily and what he’s reading.
The Rundown
Design Symphony
Backgrounds
Family
Law School
Federal Government work
Ad agency
Customer experience
Chick Fil’A
Disneyland
Tesla
Learning through Observation
The Customer Journey
The 8 Phases
Customer Retention
Property Management
Customer Service vs Customer Experience
Touch Points
Amenities
The Bar Is On The Ground
Gifting
Coming From A Place of Gratitude
Blue Ocean
Human Nature
5 Minute Journal
Atomic Habits
Systems, Not Goals
Never Lose A Customer Again
Moving The Bar
Subscribe to our Youtube Channel for lots of great content!
Get tickets to our next Multifamily Mastery Event in Orlando!
We're here to help create real estate entrepreneurs...
About Jake & Gino: Jake & Gino are multifamily investors, operators, and owners who have created a vertically integrated real estate company. They control over $350M in assets under management. Connect with Jake & Gino here --> https://jakeandgino.com.
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