EP116 – Why Your MSP Contracts Are Costing You Profit with Anne Hall
It's a Numbers Game · The MSP Finance Team
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Show Notes
In this podcast episode, Adam, Daniel, and Anne discuss the significance of legal agreements for Managed Service Providers (MSPs) and how they impact EBITDA. They discuss the inherent risks MSPs face, the importance of proactive use of contracts, and common pitfalls like revenue leakage from services out of scope. The conversation highlights the need for MSPs to educate their clients and align internal processes with contractual commitments. They emphasise that contracts are not merely for worst-case scenarios but are essential for mitigating risks and ensuring business success. The episode provides insights into how MSPs can better structure their agreements and services to protect both their businesses and clients.
00:00 Introduction
00:23 Connecting EBITDA and MSP Legal Agreements
01:11 The Importance of Contracts for MSPs
02:47 Proactive Use of Contracts
04:33 In Scope vs. Out of Scope
09:05 Onboarding and Initial Assessments
11:26 Managing Client Expectations
20:32 Adapting Contracts for Different Services
22:49 Global Differences in MSP Practices
28:12 Conclusion and Contact Information
Connect with Anne Hall LinkedIn by clicking here –https://www.linkedin.com/in/annehall-itagree
Connect with Daniel Welling on LinkedIn by clicking here – https://www.linkedin.com/in/danielwelling/
Connect with Adam Morris on LinkedIn by clicking here – https://www.linkedin.com/in/adamcmorris/
Visit The MSP Finance Team website, simply click here –https://www.mspfinanceteam.com/
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We look forward to catching up with you on the next one. Stay tuned!