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Show Notes
Étienne Mérineau, co-founder and CMO of Heyday, a HootSuite acquisition. Etienne tells us about the rise of AI in delivering personalized customer experience thru conversational chatbots, and how does a company becomes the provider of choice of the Lacoste, Decathlon, Cirque du Soleil and Danone of the world, just to name a few.
We also have Mia Barouki, CRHA and consultant at FL join us to talk about recruiting new employees, creating an engaging work culture, and helping managers adapt to new trends and policies.