My Client Threatened to Sue Me!! | 358
How to handle a difficult client
Audio is streamed directly from the publisher (media.transistor.fm) as published in their RSS feed. Play Podcasts does not host this file. Rights-holders can request removal through the copyright & takedown page.
Show Notes
How to Deal with Difficult Clients
If you've ever had a situation where a client was demanding and downright difficult and you didn't know what to do, Today's Inside BS Show will help you.
One of my clients threatened to sue me because of something that was out of my control. That situation taught me a great deal about handling difficult clients. List to my story.
Timestamps:
00:00 How to Handle Difficult Clients
00:25 A client threatened to sue me
03:40 Step One in Dealing with Difficult Client is Set Expectations Up Front
05:48 Step Two in Dealing with Difficult Client is Focus on Expectations
07:30 Step Three in Dealing with Difficult Client is Listen and Reflect Back
08:47 Step Four in Dealing with Difficult Client is Communicate Frequently
10:00 Step Five in Dealing with Difficult Client is Lead with Empathy
11:23 Secret To Success: What you do when you screw up