Episode 13
Everybody Says the Customer Rules -- But WHICH Customer???
November 30, 20232m 28s
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Show Notes
Customers can have conflicting needs from your company. So when your CEO says the customer is always right, which customer do they mean? Rini Das of RD Management Consulting breaks down the three priorities of customer expectations: Must-Haves, Satisfiers, and Delighters, along with the impact each one has. This is an excerpt of a full interview with Rini in our latest podcast. Check it out on Podbean at https://bit.ly/RDas-Pod , or here on YouTube in our podcast channel (look for "Seeking Success in Simplicity).