Ransomware Gangs Practice Customer Relationship Management
Victims Are Prospects to Be Converted to Customers, Says Coveware's Bill Siegel
September 13, 2019
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About this episode
Ransomware-wielding attackers treat infecting endpoints as a business and put customer relationship management principles to work, says Bill Siegel, CEO of ransomware incident response firm Coveware. He notes criminals "go after the low-hanging fruit because it's cheap and the conversion rate is high."