The early user research playbook for founders — Jeanette Mellinger’s expert advice for validating your idea with high-quality interviews
User research expert Jeanette Mellinger shares her three-step process to high-quality user research, with tailored advice for founders in the early days of validating a startup idea.
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Show Notes
Our guest today is Jeanette Mellinger, Head of UX Research at BetterUp and our User Research Expert in Residence at First Round.
In today’s conversation, Jeanette unspools her tested playbook for high-quality customer interviews, with particular advice for founders in the very early days of validating an idea, including:
- The three-step framework for a thorough user-research process
- The biggest mistakes she’s noticed after working with dozens of early-stage companies
- Specific advice for structuring an interview flow and crafting better questions that unlock essential insights
You can follow Jeanette on Twitter at @jnetmell
You can email us questions directly at [email protected] or follow us on Twitter @firstround and @brettberson.