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Show Notes
Please listen to this exciting “snackable” podcast provided by two leading volunteer experts whom will discuss how you should think and interact with your clients, share processes and examples of giving stellar customer service and how you create muscle memory across the firm and the challenges encountered in doing so.
Interviewer:
Holly Hanna - Intranet Manager, Perkins Coie
Speakers:
Ed Empamano - Director of Customer Experience, Perkins Coie
Jessica King - Reference Services Manager, Perkins Coie