How to Handle Embarrassing Client Interactions

Have you ever experienced an awkward or embarrassing interaction with a client? How did you handle it, and what did you do to salvage the situation? Co-hosts Hannah Robinson and Melissa Honan share their most embarrassing client situations and reveal how they remained super professional even though deep down they were ready to crawl into a hole.

• Hannah and Melissa agree that most people have experienced at least one awkward client interaction in their careers.
• Hannah describes how a verbally abusive co-worker embarrassed her in front of a full salon after making a minor hairdressing error.
• Hannah and Melissa believe that working for a mean boss is more than enough reason to get another job.
• Melissa talks about why it's always a good idea to keep your cool after something embarrassing happens during client meetings.
• Melissa shares her most embarrassing client interaction. It's both embarrassing and funny, yet she remained calm and professional, even though deep down she was mortified.
• Melissa explains why you need to remain positive and focused on the job even after embarrassing yourself in front of a client.

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