#130: Chris Gheysens, President & CEO of Wawa – Do the right thing and the right things happen
Learn how investing in your customers and team members can unlock a whole new level of success in your business. See what to prioritize if you want to scale a people-first culture. Plus, practical advice for finding long-term career satisfaction.
How Leaders Lead with David Novak · David Novak
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Show Notes
Today’s guest is Chris Gheysens, the President and CEO of Wawa.
If you’ve spent time in the Philadelphia area, you know: Wawa is one of the most beloved convenience store chains in America.
Chris has been with Wawa for more than 25 years, and he has played a huge role in growing Wawa to what it is today.
He believes that putting customers and employees first – truly taking care of people – is the key to scaling a successful business.
In other words, when you do the right thing, the right things happen.
If you want to learn how to operationalize that big idea…
If you want to build a people-first culture…
If you’re trying to scale something without losing that human element…
Then this is the episode for you!
You’ll also learn:
- What to prioritize when you’re scaling a people-first culture
- The importance of storytelling to growing an organization
- Two key advantages of an employee-owned company
- When to honor tradition versus when to innovate
- Why knowing your authentic self is key to long-term career satisfaction
Take your learning further. Get proven leadership advice from these (free!) resources:
The How Leaders Lead App: A vast library of 90-second leadership lessons to stay sharp on the go
Daily Insight Emails: One small (but powerful!) leadership principle to focus on each day
Whichever you choose, you can be sure you’ll get the trusted leadership advice you need to advance your career, develop your team, and grow your business.