Episode 42
Strawberry's SVP of Tech on Building a Culture of Innovation in Hotels
November 4, 202431m 51s
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Show Notes
What if the key to enhancing your hotel’s guest experience lies not just in technology, but in empowering your staff? In this episode, Kariana Fiskvik, Senior Vice President of Technology at Strawberry, reveals how focusing on employee support can revolutionize the hospitality industry.
Key Takeaways:
- Discover how Strawberry is leveraging generative AI to streamline employee training and enhance operational efficiency, ultimately improving guest interactions.
- Learn why prioritizing staff well-being and training can lead to a more authentic and engaging guest experience, challenging the conventional focus on customer journey alone.
- Explore the innovative partnership between Strawberry and Norwegian Air, which aims to consolidate loyalty points and create a seamless experience for travelers.
Topics
generative AIhotel technologyemployee trainingguest experiencedigital transformationloyalty programscybersecurity in hospitalityStrawberry hotelshospitality innovationdata architecturesupply chain managementhotel operationscustomer servicehotel industry trendsAI in hotelshospitality experience providerhotel management systemsfood waste managementsustainable hospitalityhotel staff empowerment