Episode 26
Strawberry's Head of Hotel Systems on Switching and Piloting New Tech
July 2, 202423m 45s
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Show Notes
What does it truly take to navigate the complex landscape of hotel technology and achieve seamless integration across systems? In this episode, Sven Ephithite, head of hotel systems at Strawberry, one of Scandinavia's largest hotel companies, shares invaluable insights from his nearly 30 years in the industry.
Key Takeaways:
- Discover the critical importance of communication and change management when migrating from legacy systems to modern cloud-based solutions, as Sven compares the transition to moving from a Nokia to an iPhone.
- Learn how to effectively evaluate and implement new software solutions, including the role of user feedback and the significance of partnerships with vendors like Mews and Event Temple.
- Understand the challenges and strategies involved in standardizing data across multiple systems, and how a robust data warehouse can empower decision-making and enhance operational efficiency.
Topics
hotel technologysystem integrationPMS migrationdata warehouseuser experiencechange managementhotel operationssoftware evaluation