102 - How to Respond to Bad Hotel Reviews
In this episode, we take a look at the good, the …
Hotel Marketing Podcast · TravelBoom. The hotel industry's best podcast for practical marketing advice. The BoomSquad are as entertaining as they are informative. A must listen for any hotelier!
January 14, 201956m 19s
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Show Notes
In this episode, we take a look at the good, the bad, and the ugly in terms of how hotels are responding to their online reviews. We discuss best practices and give advice on how to avoid the pitfalls by leaving emotion out of it and by considering that you’re not just responding to the single individual, but to every potential future guest.
SHOW NOTES:
https://www.fueltravel.com/blog/fuel-hotel-marketing-podcast-episode-102-how-to-respond-to-bad-hotel-reviews/