Building Business Around Purpose, Not Just Profit | Amelia Trumble | Retold Recycling
On this episode of Honest Ecommerce, we have Amelia Trumble. Amelia is an Ecommerce lifer, who is most now the CEO of Retold Recycling (and still doing some digital / e-commerce consulting on the side!). We talk about building a sustainable brand, ensuring cost-effective & trackable returns process, the real value of customer connection, and so much more!
Honest Ecommerce · Chase Clymer with Amelie Trumble
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Show Notes
Amelia Trumble is the CEO and one of the three Founders of Retold Recycling. Amelia is an Australian native who moved to New York 15 years ago to work as an ecommerce professional.
While at Estee Lauder running ecommerce for MAC Cosmetics, she met her 2 Retold co-founders, Alan Yeoh and Noelle Sadler. Together the 3 ideated on starting a business that would do good things for the world and get them out of the corporate grind - after an “a-ha moment” decluttering her closets, the idea for Retold was born.
A convenient and mail-based textile recycling service that diverts unwanted items away from landfills and recycles them sustainably! In addition to being the CEO of Retold, Amelia also consults on the side for businesses seeking ecommerce strategy - predominantly in the beauty, fashion and obviously, sustainability space.
Amelia now resides in LA with her 5 year old daughter, Alta!
In This Conversation We Discuss:
- [00:45] Intro
- [02:04] Working your way up to Ecomm roles
- [04:05] Building a business from a personal need
- [04:56] Vetting a business idea through extensive research
- [06:34] Adapting processes to align with sustainable vision
- [07:28] Finding the right partners through persistence
- [09:34] Adapting returns labels for sustainable shipping
- [11:11] Ensuring cost-effective, trackable returns process
- [12:22] Integrating subscriptions with rewards and emails
- [13:07] Episode sponsors
- [16:21] Testing go-to-market strategies for audience growth
- [16:59] Exploring new traffic strategies beyond meta ads
- [18:01] From DTC to retail with strong customer support
- [18:43] Expanding into eco groceries and boutique retailers
- [19:44] Expanding retail vision after Shark Tank success
- [21:24] The real Shark Tank experience
- [22:15] Showcasing sustainability in holiday gift guides
- [23:04] Leveraging key eco moments for business growth
- [24:17] Creating toolkits for successful partner outreach
- [25:00] The real value of customer connection in Ecomm
- [25:50] Creating solutions from customer-driven insights
- [26:44] Enhancing user experience with new site updates
- [27:24] Declutter effortlessly and sustainably
Resources:
- Subscribe to Honest Ecommerce on Youtube
- Clothing recycling service to keep your clothes out of landfill retoldrecycling.com/
- Follow Amelie Trumble linkedin.com/in/ameliatrumble/
- Book a demo today at intelligems.io/
- Done-for-you conversion rate optimization service storetester.com/
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