James Poen’s Journey with Richardson Saw & Lawn Mower: From Family Business to Private Equity
Henry Harrison Podcast | Dallas Texas · Henry Harrison Dallas Texas
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Show Notes
In this episode, Henry sits down with long-time friend and fellow EO Forum member James Poen, President and part-owner of Richardson Saw & Lawn Mower. James shares his remarkable story of taking over his family’s outdoor power equipment dealership, growing it into a thriving business, and eventually partnering with Graycliff Partners, a New York–based private equity firm, to launch a multi-store acquisition strategy.
From early days working alongside his father, to navigating manufacturer changes, to managing the complexities of a nine-month equity sale process, James offers listeners a behind-the-scenes look at running — and selling — a successful family business. He discusses how he learned financial discipline, implemented systems and processes to scale, balanced customer service with operational efficiency, and now helps other dealership owners explore selling while staying involved in their businesses.
This conversation is packed with lessons for entrepreneurs considering succession planning, private equity partnerships, or simply looking to run a tighter ship.
Key Takeaways
Family Business Legacy: How Richardson Saw evolved from a small Garland, TX shop into a premier outdoor power equipment dealership.
Operational Excellence: The importance of systems, processes, and retaining long-term employees to maintain efficiency and customer service.
Private Equity Insights: What it’s like to sell to private equity, stay on as president, and transition into a new role focused on acquisitions.
Financial Discipline: Why monthly books, asking questions, and surrounding yourself with smart peers are essential for business growth.
Navigating Change: Adapting to online sales expectations, manufacturer restrictions, and generational shifts in customer behavior.
Succession & Exit Planning: Why entrepreneurs should start preparing 18 months ahead of a potential sale — from tightening processes to choosing the right partners.
Links & Resources
Visit Richardson Saw & Lawn Mower: https://www.richardsonsaw.com
Learn more about Henry Harrison: https://henryharrison.com/
From Plano, TX