Sahar Lone: conscious buyers and transparent booking policies are equally needed
Heather du Plessis-Allan Drive · Newstalk ZB
July 10, 20252m 41s
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Show Notes
Would-be customers are being charged for cancelling bookings.
One customer was even pinged $250 for pulling out of a 5-person table.
Consumer NZ Communication and Campaigns Manager Sahar Lone says people must be aware of the contract they enter when booking.
However, she adds businesses must be reasonable and transparent with their policies to avoid controversy.
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Topics
chargesbooking feecancelled table