Kevin Bryant: NZ Veterinary Association CEO on the rise in 'nasty' behaviour from pet owners over prices
Heather du Plessis-Allan Drive · Newstalk ZB
Audio is streamed directly from the publisher (pdst.fm) as published in their RSS feed. Play Podcasts does not host this file. Rights-holders can request removal through the copyright & takedown page.
Show Notes
More vets across New Zealand are reporting a surge in poor behaviour from customers, particularly over billing.
New reports claim staff in customer facing roles are experiencing pet owners trying to emotionally blackmail vets over rising costs.
NZ Veterinary Association CEO Kevin Bryant says costs are going up everywhere, and customers are taking this out on staff
"There's a huge amount of confusion in the public arena between the fact that we have a heavily subsidised human health system and a totally unsubsidised animal health system, and I think that's definitely part of it."
LISTEN ABOVE
See omnystudio.com/listener for privacy information.