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Intermountain Healthcare: How Covid-19 catalyzes change
Season 3 · Episode 36

Intermountain Healthcare: How Covid-19 catalyzes change

While hospitals battle on the frontlines of the Covid-19 pandemic, their business operations are adapting and evolving in ways that will outlast the coronavirus outbreak. Intermountain Healthcare’s roughly 40,000 employees staff some 200-plus...

HBS Managing the Future of Work · Harvard Business School

December 16, 202031m 34s

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Show Notes

While hospitals battle on the frontlines of the Covid-19 pandemic, their business operations are adapting and evolving in ways that will outlast the coronavirus outbreak. Intermountain Healthcare’s roughly 40,000 employees staff some 200-plus businesses, from food service to operating rooms. The pandemic is accelerating the Utah-based non-profit’s adoption of telemedicine, digital platforms, and artificial intelligence. President and CEO, Marc Harrison discusses the company’s shift to remote work, employee support, re-skilling, and its efforts to address the crisis in healthcare affordability and access.