Season 7 · Episode 14
Hospitality at work: Bridging opportunity and innovation
HBS Managing the Future of Work · Harvard Business School
December 4, 202437m 32s
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Show Notes
How do you foster inclusion, economic mobility, and a sense of purpose across a global organization with both franchise and direct employees? Laura Fuentes, Hilton CHRO, on supporting frontline workers and promoting from within in a traditionally high-turnover business; meeting the needs of a diverse clientele with a diverse workforce; skills development; automation; and leveraging employee feedback.