Have You Built Up Your Conflict Intelligence?

Conflict has always been a big part of the business world, whether in the board room, between startup cofounders, or when employees start to disagree with the C suite. But it seems even more pronounced at work today, as political and economic issues seep into the office. Leaders must have the muscles to handle conflict big and small, argues Peter T. Coleman, a professor at Teachers College, Columbia University, where he directs the Morton Deutsch International Center for Cooperation and Conflict Resolution. He explains essential ingredients to conflict-intelligence, like adaptability and creativity - and how they can help you run a better organization. Coleman is the author of the HBR article "The Conflict-Intelligent Leader."