Show overview
Happy Client Show: Helping Agency Pros Deliver Delight has been publishing since 2015, and across the 2 years since has built a catalogue of 41 episodes. That works out to roughly 10 hours of audio in total. Releases follow a fortnightly cadence.
Episodes typically run ten to twenty minutes — most land between 13 min and 22 min — though episode length varies meaningfully from one episode to the next. None of the episodes are flagged explicit by the publisher. It is catalogued as a EN-language Business show.
The catalogue appears to be on hiatus or wound down — the most recent episode landed 9 years ago, with no new episodes in over a year. The busiest year was 2015, with 24 episodes published. Published by Andrew Dymski and Ben Butler.
From the publisher
A resource to help agency professionals deliver delight to their clients. Stories from the trenches for inbound, content, marketing, PR, and online marketing agencies.
Latest Episodes
View all 41 episodes
Ep 41How to Start Documenting Your Agency Processes Without Feeling Overwhelmed
In this episode of the Happy Client Show, Ben and Andrew discuss how agencies can get started documenting their processes even when they feel they don't have enough time.
Ep 4041 - Stop Saying Yes to Bad Client Work
In this episode of the Happy Client Show, Andrew and Ben talk about the importance of saying "no" as an agency owner. At an agency, it feels we never have enough money coming in, or never enough business. So we do whatever we can to take on more work to get the money. We say "YES" to everything.This is a BAD habit that many new agency owners need to get out of. And FAST!
Ep 39040 - The Secret Power of Documenting Processes as You Go
In this episode of the Happy Client Show, Andrew and Ben dive into the benefits of documenting processes as you go.
Ep 38038 - How to Run the Best Discovery Meeting of Your Client's Life
In this episode, Ben and Andrew share tips you can implement to streamline your content collection process during the on-boarding phase to deliver life changing discovery meetings. Enjoy!
Ep 37037 - Deliver Better Agency Services by Gathering the Right Information in the Sales Process
The fastest way to happy clients is only on-boarding the clients that are a great fit for your agency. That all starts in the sales process! Members of the sales team are the gate keepers to the agency. In this video, Ben and Andrew discuss specific things agencies can address in their sales process to really set their client servicing team up for success.
Ep 36036 - What Your Agency Should Do After a Client Conflict
When the dust settles, it is time to take stock of what has happened. The time following a client conflict is the time to review what happened and make adjustments to your agency processes. These adjustments make sure the situation doesn't repeat itself.
Ep 35035 - How to Deal with a Client That Badmouths Your Agency
When an angry client takes their anger out by posting bad reviews online, it is time to act. In this episode Ben and Andrew share the steps you should take today to prepare for an upset client and how you can prevent the situation from happening in the first place.
Ep 34034 - The Right Way to Break Off a Client & Agency Relationship
Sometimes no matter how hard you try, a client just isn't a good fit. If that is the case, how do you get out of the arrangement? In this episode, Ben and Andrew talk through the steps that you can take to get out of a bad client situation.
Ep 33033 - 5 Client Conflict Situations and How to Handle Them
If you're in the middle of a conflict with a client, it can feel like there is no way out. ln this episode, Ben and Andrew talk through 5 examples of client conflict and how you can move to a peaceful resolution.
Ep 32032 - 9 Steps to Resolving Client & Agency Conflict
If you're in the middle of conflict with an agency client, how do you get out? In this episode Ben and Andrew walk through 9 detailed steps to help you see the light on the other side!
Ep 31031 - What to Do When Clients Perpetually Miss Deadlines
Are your clients missing deadlines? That is no way to get things done. Take a listen to this episode and learn how you can stop this problem before it is too late!
Ep 304 Signs It's Time to Overcommunicate with Clients
All relationships come down to communication, clients are no different. Learn how overcommunication can help your agency grow!
Ep 293 Meetings Every Inbound Partnership Needs
Learn the three critical meeting you can't miss with your inbound clients!
Ep 28How to Write an Agency Client Contract
Learn everything you need to know about agency contracts!
Ep 275 Clients Who Will Burn Your Agency Down
Learn the types of clients you need to avoid if you're going to grow your agency!
Ep 265 Ways to Prevent Client Fires
Prevent client fires before they start!
Ep 255 Things You Need to Know About Client Fires
Learn how to address client issues before they even start!
Ep 24How to Master the Transition Between Inbound Campaigns
Wondering how to make the jump from one inbound campaign to the next? In this episode, Ben and Andrew share the key processes to implement into your agency process to make each transition smooth as silk!
Ep 23The 5 Inbound KPIs Your Clients Need to Know Right Now
Do you struggle to showcase ROI to your clients? Could be that you're pointing to the wrong metrics. In this episode, Ben and Andrew share five important KPIs to measure through your inbound partnerships.
Ep 22How to Build Inbound Campaigns That Your Clients Will Love
Do you struggle to group together all the content that goes into an inbound campaign? In this episode, Ben and Andrew break down an air-tight inbound campaign process!