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Why stylists stay 30+ years at this family-owned London salon
Episode 21

Why stylists stay 30+ years at this family-owned London salon

Lucan Salem never planned to follow in his father's footsteps. After studying chemistry and auditing at PwC, the last place he imagined landing was back at the salon his father founded nearly 50 years ago. But when legacy called, Lucan answered. Today, HARI’s Hair and Beauty Salon is a multi-location London brand blending old-school craftsmanship with modern leadership. In this episode of the Growth Diaries podcast, host Sudheer Koneru sits down with Lucak to unpack how he's keeping the tradition alive while evolving the business, from building a training-first culture and empowering stylists as entrepreneurs to introducing wellness practices and a grassroots content movement.

Growth Diaries by Zenoti · Zenoti

July 1, 202535m 13s

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Show Notes

Lucan Salem never planned to follow in his father's footsteps. After studying chemistry and auditing at PwC, the last place he imagined landing was back at the salon his father founded nearly 50 years ago. But when legacy called, Lucan answered. Today, HARI’s Hair and Beauty Salon is a multi-location London brand blending old-school craftsmanship with modern leadership. In this episode of the Growth Diaries podcast, host Sudheer Koneru sits down with Lucak to unpack how he's keeping the tradition alive while evolving the business, from building a training-first culture and empowering stylists as entrepreneurs to introducing wellness practices and a grassroots content movement.


What You’ll Learn:

  • How to create a sustainable growth model focused on staff development
  • The "Voices of Harry's" framework for empowering staff
  • Why continuous learning and personalized career paths are crucial for long-term staff retention
  • How to implement a flexible pricing strategy that encourages an entrepreneurial mindset among stylists
  • The power of building an authentic community through wellness initiatives and personal development
  • Why investing in training academies creates sustainable talent pipelines and organic growth


Lucan Salem is the Managing Director of HARI’s Hair and Beauty Salon, a prestigious London-based salon brand founded by his father Harry in 1976. With a background in chemistry, business management, and chartered accountancy at PwC, Lucan brought his corporate expertise to revolutionize the family business. Under his leadership, HARI's has expanded to five luxury locations across London while maintaining its reputation for excellence in personalized service and staff development.


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Previous guests include: Matt Maroone of Silver Mirror Facial Bar, Shabana Karim of House of Enspa, Marilyne Gagne of Dermapure, Smita Vallurupalli & Shashank Kancharla of Bubbles Hair & Beauty and Old School Rituals, Rob Peetoom of Rob Peetoom Salon.


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Topics

family-owned salon success storyHARI’s Hair and Beauty Salon LondonLucan Salem interview Growth Diarieshow to retain salon staff long-termsalon staff equity and entrepreneurshiplegacy salon business transformationtraining-first salon culturemodern salon leadership strategiesmulti-generational salon clients UKwellness and community in salon business
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