Episode 638
#638 Customer Service and Creating Disney Magic with Lee Cockerell
GovLove - A Podcast About Local Government · GovLove
August 30, 202456m 13s
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Show Notes
Lee Cockerell is a retired Executive Vice President of Operations for Walt Disney World Resort and has consulted local governments and companies all over the world. He joined the podcast to discuss leadership, customer service, and creating Disney magic. He shared his definition of customer service, the importance of clear expectations, and how to build a culture of customer service. He also talked about managing large teams and achieving work-life balance.
Host: Rafael Baptista