Episode 503
#503 Technology & Digital Self-Service with Tyler Douthit, Lawrence, IN
GovLove - A Podcast About Local Government · GovLove
March 29, 202233m 1s
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Show Notes
Improving access for utility payments. Tyler Douthit, City Controller / Utilities CFO for the City of Lawrence, Indiana, joined the podcast to talk about how the City worked to increase customer options for making utility payments. He discussed implementing a kiosk and online self-service payments. He also shared how the COVID-19 pandemic impacted this work and how they reallocated staff time after implementing digital payment options.
Host: Kirsten Wyatt