Episode 257
#257 Rethinking the Library in Hillsboro, OR with Stephanie Chase & Hillary Ostlund
GovLove - A Podcast About Local Government · GovLove
June 7, 20191h 30m
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Show Notes
Leading (r)evolution in public libraries. Stephanie Chase, Library Director, and Hillary Ostlund, Library Manager, from the Hillsboro, Oregon public library joined the podcast. They talked about how they are adapting their expectations of employees and the service to patrons to improve customer service. In this wide ranging interview they covered everything from throwing out the organizational chart to night libraries and serving homeless patrons.