Season 4 · Episode 7
Season 4 Episode 7 - Human-Centered Design Drives Veteran Experience Strategies
GovCIO Media & Research Podcasts · GovernmentCIO Media & Research
March 19, 202128m 6s
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Show Notes
An attorney by trade who saw opportunity to improve the lives of veterans nationwide, Veterans Experience Office's Barbara Morton applies human touches to all aspects of a veteran's journey with the Department of Veterans Affairs. Morton discusses the digital technologies and user-centered research her office applies toward the development and measurement of tools that support benefits, health care and internal processes at the agency.