Season 4 · Episode 21
Season 4 Episode 21 - The IRS Plan to Modernize Online Experiences
GovCIO Media & Research Podcasts · GovernmentCIO Media & Research
October 14, 202127m 0s
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Show Notes
The IRS is amid a huge technological modernization push, and leading its Office of Online Services is Executive Director Karen Howard. She brings a customer-centric approach to her leadership of various initiatives that are impacting the overall taxpayer experience. This includes the business transformation around technologies like digital chat, easy access to data and, of course, security of that data.