The Potential Impact of Outcome-based Investment on Customer Experience
Futurum Tech Webcast · The Futurum Group
February 1, 202329m 4s
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Show Notes
On this episode of the Futurum Tech Webcast -- Interview Series, I am joined by Marne Martin, President of Service Management, EAM & Global Industry at IFS, for a conversation about service management in the global market.
Our conversation covers:
- Customer challenges across global markets and different industry sectors
- Key takeaways from their recent IFS Unleashed event
- What is behind the rise in prominence and rapid growth of IFS in service management
- What is holding back a broader adoption of outcome-based contracts & how IFS is accelerating the shift
- How the alignment of asset and service management can inform their offering
- The significance of moment of service for IFS customers
It's a great conversation, and one you won't want to miss. To learn more about IFS, check out their website here.