Futurum Live! from the Show Floor with Salesforce's Ryan Nichols at Enterprise Connect 2023
Futurum Tech Webcast · The Futurum Group
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Show Notes
At Enterprise Connect 2023 held in Orlando last week, Shelly Kramer had the opportunity to chat with Salesforce's Ryan Nichols, SVP & GM of Contact Center as part of our Futurum Live! From the Show Floor video interview series.
Her conversation with Ryan was terrific and centered on the following:
* This is a contact center show – what is Salesforce doing at Enterprise Connect?
* Thoughts on what customers are looking for in Salesforce as it relates to all things customer engagement
* What companies are thinking about — and perhaps should be considering — as they are considering utilizing and/or maximizing Salesforce's offerings (including Data Cloud, Marketing Cloud, Contact Center, etc.) and how these all can be woven together to help customers deliver on the customer experience front.