496. PEOPLE Over POLICY, Customer Service RANT!
Fullerton Unfiltered · Brian Fullerton
April 12, 202350m 55s
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Show Notes
Today I wanted to share a practical story about awful customer service from the Airlines and how it relates to treating people right. When your company starts dictating procedures based on policy, you know you may have missed the ball on caring about your core asset, the customer. Give 'Em the Pickle by Bob Farrell - Customer Service Training Lawntrepreneur Academy
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