Working lives: the forgotten art of listening
Richard Mullender is a former hostage negotiator for the UK Metropolitan Police. Listening has been key to his work, he says, and is an under appreciated skill. Today, he teaches it to business executives. He tells Emma Jacobs people need to stop askin...
FT News in Focus · Financial Times
December 15, 20146m 33s
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Show Notes
Richard Mullender is a former hostage negotiator for the UK Metropolitan Police. Listening has been key to his work, he says, and is an under appreciated skill. Today, he teaches it to business executives. He tells Emma Jacobs people need to stop asking questions and listen more to what's being said.
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