
Working lives: the forgotten art of listening
Richard Mullender is a former hostage negotiator for the UK Metropolitan Police. Listening has been key to his work, he says, and is an under appreciated skill. Today, he teaches it to business executives. He tells Emma Jacobs people need to stop askin...
FT News in Focus · Financial Times
December 15, 20146m 33s
Audio is streamed directly from the publisher (sphinx.acast.com) as published in their RSS feed. Play Podcasts does not host this file. Rights-holders can request removal through the copyright & takedown page.
Show Notes
Richard Mullender is a former hostage negotiator for the UK Metropolitan Police. Listening has been key to his work, he says, and is an under appreciated skill. Today, he teaches it to business executives. He tells Emma Jacobs people need to stop asking questions and listen more to what's being said.
Hosted on Acast. See acast.com/privacy for more information.