Uber, and how to fix things when trust is broken
Welcome back to Fixable. This one’s a little different! This week, Anne and Frances dive into their area of expertise: trust.
Fixable · TED
Audio is streamed directly from the publisher (sphinx.acast.com) as published in their RSS feed. Play Podcasts does not host this file. Rights-holders can request removal through the copyright & takedown page.
Show Notes
Welcome back to Fixable. This one’s a little different! This week, Anne and Frances dive into their area of expertise: trust. Frances recounts the time when she was brought in to help Uber fix their huge trust breakdown. Using Uber as a case study, they explain the three pillars of trust – authenticity, empathy, and logic – and actionable solutions to strengthen each leg when they’re on shaky ground.
Transcripts for Fixable are available at go.ted.com/fixablescripts.
For the full text transcript, visit ted.com/podcasts/fixable-transcripts
Learn more about our flagship conference happening this April at attend.ted.com/podcast
Hosted on Acast. See acast.com/privacy for more information.